Effective Date
Yakama Power values your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, protect, and manage your information when you use our website and online services.
Information We Collect
Depending on the services you use, we may collect:
Personal Information
- Full Name
- Service Address
- Mailing Address
- Email Address
- Phone Number
- Customer Account Number
- Payment Information
- Service Requests
Technical Information
When visiting our website, we may automatically collect:
- IP Address
- Browser Type
- Device Information
- Operating System
- Pages Visited
- Website Usage Statistics
How We Use Your Information
We use collected information to:
- Manage customer accounts
- Process service requests
- Start or stop utility services
- Process payments
- Respond to customer inquiries
- Send outage notifications
- Improve customer service
- Enhance website performance
- Meet legal and regulatory obligations
- Improve operational efficiency
Communication Preferences
We may contact customers regarding:
- Service interruptions
- Planned maintenance
- Billing updates
- Account notifications
- Emergency alerts
- Community announcements
- Energy efficiency programs
- Customers may update their communication preferences where available.
Information Sharing
Yakama Power does not sell personal information.
Information may only be shared:
- With trusted service providers supporting utility operations
- When required by applicable law
- To protect public safety
- During emergency response activities
- When authorized by the customer
Payment Security
Online payments are processed using secure technologies designed to protect customer information.
Sensitive payment information is handled using industry-standard security measures.
Data Security
Yakama Power employs reasonable administrative, technical, and physical safeguards to protect customer information against:
- Unauthorized access
- Data loss
- Misuse
- Alteration
- Unauthorized disclosure
- Although we strive to protect all information, no online system can guarantee absolute security.
Cookies & Website Analytics
Our website may use cookies and similar technologies to:
- Improve website functionality
- Remember user preferences
- Analyze website traffic
- Enhance customer experience
- Monitor website performance
- Users may adjust browser settings to disable cookies; however, some website features may not function properly.
Customer Rights
Customers may request to:
- Review personal information
- Update account details
- Correct inaccurate information
- Request assistance regarding privacy concerns
- Requests may be subject to applicable laws and utility requirements.
Policy Updates
This Privacy Policy may be updated periodically to reflect changes in technology, legal requirements, or Yakama Power services.
Updated versions will be posted on this website with the revised effective date.
Contact Us
If you have questions regarding this Privacy Policy or how your information is handled, please contact Yakama Power Customer Service for assistance.